LOXARION Money Back Guarantee

At LOXARION, we are committed to providing our customers with high-quality products and services. We understand that occasionally, a purchase does not go as planned, which is why we offer a comprehensive Money Back Guarantee to ensure your satisfaction.

Eligibility

Our Money Back Guarantee is applicable under the following conditions:

• The product must be returned within 30 days of the purchase date.
• The product must be unused and in its original packaging.
• A valid proof of purchase from LOXARION is required.

Exclusions

The following are not covered under our Money Back Guarantee:

• Products purchased on sale or with promotional discounts.
• Items that are damaged due to improper use or handling.
• Digital products or subscriptions are non-refundable.

How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer service team at [email protected] to request a Return Merchandise Authorization (RMA) number.
2. Pack the item securely in its original packaging, including all accessories and documentation.
3. Clearly write the RMA number on the outside of the package.
4. Ship the item to the address provided by our customer service team.

Refund Processing

Once we receive the returned product and verify its condition, the refund process will be initiated. Please note:

• Refunds are processed within 5-7 business days after receipt of the returned item.
• The refund will be issued to the original payment method.
• Shipping costs are non-refundable unless the return is due to a LOXARION error.

For further assistance, feel free to contact our support team. Your satisfaction is our priority at LOXARION.